Customer Success Manager (Spanish / Portuguese)
WaveBL is looking for a motivated and experienced Portuguese Native speaker and Spanish speaker to join our international A-team that spearheads our product footprint growth. In this role, you will focus on providing our new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.
What You’ll Do:
- Take E2E ownership for a set of incoming new accounts and take them with professionalism and care through our customer journey.
- Prioritize and advance accounts through the customer journey to maximize conversions.
- Lay the foundations for a long-lasting business relationship in line with our company’s strategy and Value Proposition.
- Perform training, implementation and deployment, qualifications and discovery sessions with our new accounts and document the findings.
- Maximize product value for our customer and keep them updated about new features and potential use cases.
- Coordinate and monitor all operational activities related to support your set of accounts.
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
- Exercise your product, people and business skills to achieve the best results for WaveBL.
Requirements and Skills:
- Customer-obsessive, with at least 3-4 years of solid customer service, customer training or customer technical support experience (SaaS background preferred).
- Excellent written and verbal communication / presentation skills in English.).
- At least two languages out of the following: Spanish, Portuguese, French.
- Strong Familiarity with Salesforce, Jira – Advantage.
- Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry – Advantage.