Frequently Asked Questions (FAQs)
Please check your Spam or Junk folder. If you still haven’t received it, contact your Issuer for further assistance.
You can request a new link by clicking the button: Send me another link
It is likely that you are no longer the possessor of the eHBL, as someone else has already performed the action. Please log into your WaveBL app for more details.
Please check the Spam or Junk folder. Coordinate with your Shipper to ensure the correct email was used.
You can find the email address the sent, on the ‘Issuance Info’. Or, if needed, you can withdraw the invitation and resend it. For further assistance, contact WaveBL support.
Use the live chat feature or contact WaveBL support to reset your password.
Contact WaveBL support or reach out to your Issuer for assistance.