Onboarding Representative

Onboarding Representative

WAVE BL is looking for an exceptional Onboarding Representative to be a part of our dedicated team. The ideal candidate will provide an excellent customer service experience.

What You’ll Do:

In this position, you will work with new and existing customers to ensure comfort with the WAVE BL solution. As a team member, you will also bring customer feedback and ideas back into the company to help with appropriate solutions, and you will be the voice of the customer in internal discussions regarding WAVE BL products. In addition, you will handle onboarding training video call sessions with our customers, and you should feel comfortable leading those sessions in English.

Requirements and skills:

  • At least 2 years of experience in an Onboarding or training role with customer-facing experience.
  • Self-starter – resourceful and creative in learning new domains.
  • Excellent written and verbal communication skills in English.
  • Ability to interpret technical concepts and explain them simply.
  • Familiarity with Jira, Confluence – Advantage.
  • Flexibility in working hours.

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